Contact Us:

1300 133 804

Frequently Asked Questions

Q?

How are ITL Healthcare’s products distributed?

A.

To ensure the efficient and safe transportation for all ITL products throughout Australia ITL Healthcare has partnered with national transport and logistic's management companies. ITL Healthcare utilises smart technology with all consignment details entered into a single centralised live system, to ensure the highest possible delivery standards. This allows track and trace capabilities, from the moment the goods leave the facility through to the electronic proof of delivery at your facility.

Q?

What is the shelf life for ITL Healthcare’s customised packs?

A.

ITL healthcare's standard shelf life is 3 years from date of manufacture.

Q?

What reports can ITL Healthcare provide?

A.

ITL Healthcare can provide anything from emailed reports on a monthly basis detailing the unit and dollar sales of each product to meeting you personally for quarterly for business reviews. If required year to date reports can be developed in a mutually agreeable format, just talt to your local ITL Healthcare Account Manager.

Q?

Are ITL Healthcare products re-cyclable?

A.

Yes, our range of single use products (i.e. hollowware) are suitable for inclusion in the SITA recycling program. This recycling program aims to reduce hospital waste levels through unique resources recovery initiative. ITL Healthcare is able to provide assistance with recycling programs from a range of recycling partners.

Q?

What does ITL Healthcare do?

A.

ITL Healthcare designs and manufactures customised and standard procedure packs and innovative medical devices for the healthcare market. Our customised procedure packs are designed and created by Australian health practitioners for the Australian market and our family of customised kits includes:

- Customised Procedure Packs (CPP)

- Cardiac Catheterisation Lab Packs

- Invasive Blood Pressure Monitoring Kits

- Minor Procedure Kits

- Surgical Drapes and Gowns

- Bowl Sets

Q?

Can I use alternative supplier products in ITL Healthcare packs?

A.

Yes, whilst our range of products are of the highest standard we are more than happy to put your requested alternate brand in your pack. ITL Healthcare maintains strong business relationships with all suppliers for both surgical and medical consumables and will continue to work closely with customers and supplier companies to develop solutions that specifically meet the requirements of your hospital.

Q?

How long is it from placement of order to delivery of product?

A.

For metropolitan hospitals delivery is within 24 hours provided the order is received by ITL Healthcare before 1pm. To achieve this, specialist premium delivery services have been introduced as a standard, with ITL Healthcare now enjoying an on-time delivery of > 98%.